famili toto Privacy Policy

This page describes what we collect when you use famili toto and how we keep that data protected. We collect personal information to verify your identity, process your payments, and operate our platform. We do not sell your data to third parties.

We operate famili toto across supported jurisdictions in Southeast Asia, including Jakarta, Surabaya, Bandung, Medan, and Semarang. Our servers may sit outside your jurisdiction, but we apply the same data protection standards to all users. We comply with applicable data protection laws where we operate.

This policy explains what data we collect, how we use it, who we share it with, and what rights you have. If you have questions about your data, contact our support team.

What we collect on famili toto

We collect information you provide directly and information we gather from your use of our platform. When you register, we collect your email, phone number, full name, and date of birth. We use this information to create your account and verify your identity.

Before your first withdrawal, we request identity verification. We collect a photo of your ID (KTP, passport, or driver's license) and proof of address (utility bill or bank statement). We use this information to confirm your identity and comply with anti-money-laundering regulations.

  • Account information — email, phone, name, date of birth, address
  • Payment information — payment method, transaction history, deposit and withdrawal records
  • Platform activity — bets placed, games played, account balance, login history
  • Device information — IP address, browser type, device type, operating system
  • Communication — support tickets, emails, chat messages

We do not collect sensitive data such as health information, biometric data, or financial account numbers. We collect only the minimum information needed to operate our platform and comply with legal requirements.

How we use your data on famili toto

We use your data to provide our service, verify your identity, process your payments, and detect fraud. We use your email and phone to send account notifications, payment confirmations, and support responses. We use your payment information to process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet.

We use your platform activity to settle bets, calculate winnings, and maintain your account balance. We use your device information to detect unusual login patterns and prevent unauthorized access. We use your communication history to resolve disputes and improve our support.

We do not use your data for marketing purposes without your consent. We do not send promotional emails or SMS unless you opt in. You can manage your communication preferences in your account settings.

Data protection on famili toto

  • We encrypt your password and payment information
  • We use industry-standard security protocols to protect your data
  • We do not share your data with third parties without your consent
  • We retain your data only as long as necessary to provide our service
  • We comply with applicable data protection laws

Third-party processors and data sharing

We share your data with third-party processors who help us operate our platform. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your payment information to process deposits and withdrawals. Our identity verification provider receives your ID and address information to verify your identity.

We may share your data with law enforcement or regulatory authorities if required by law. We do not sell your data to advertisers or data brokers. We do not share your data with other gaming platforms or entertainment services.

Our servers are located outside Indonesia. Your data may be transferred to and stored on servers in other countries. We apply the same data protection standards to all servers regardless of location.

Your rights regarding your data

You have the right to access your data, correct inaccuracies, and request deletion. You can download your account history, including all bets, deposits, and withdrawals, at any time. You can update your personal information in your account settings.

You can request deletion of your account and associated data. We will delete your account within 30 days of your request. We may retain some data for legal or compliance purposes, such as transaction records for anti-money-laundering compliance.

You have the right to object to certain uses of your data. You can opt out of promotional communications at any time. You can disable cookies in your browser settings, though this may affect your ability to use our platform.

Cookies and tracking

We use cookies to remember your login information, store your preferences, and track your activity on our platform. Cookies are small files stored on your device. We use session cookies (deleted when you close your browser) and persistent cookies (stored for longer periods).

We use cookies to improve our platform, detect fraud, and personalize your experience. We do not use cookies to track you across other websites. You can disable cookies in your browser settings, but this may prevent you from logging in or using certain features.

Data retention and deletion

We retain your data only as long as necessary to provide our service and comply with legal requirements. We retain account information for at least five years after account closure for anti-money-laundering and fraud prevention purposes. We retain transaction records for at least seven years for tax and regulatory compliance.

We delete personal information such as your ID photo and address proof after verification is complete, unless we need to retain it for legal purposes. We delete communication records after one year unless they relate to an ongoing dispute.

Contact and updates to this policy

If you have questions about our privacy practices or want to exercise your data rights, contact our support team via email or in-app chat. We respond to data requests within 30 days. We may request additional information to verify your identity before processing your request.

We may update this policy from time to time. We will notify you of material changes via email or in-app notification. Your continued use of famili toto after we publish changes constitutes acceptance of the updated policy. If you do not agree with changes, you may close your account.

We are committed to protecting your privacy and operating transparently. We do not sell your data, and we apply consistent security standards across all our operations. For more information about our practices, see our account terms or contact our support team.

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